Job Title:
Account Manager
Position Type:
W2, Full-Time
Working Hours:
Monday through Friday, 7:50 AM - 5:00 PM
Job description
About us
Firefly is a dynamic and forward-thinking IT solutions provider, dedicated to delivering unparalleled service and innovative technology solutions to our diverse clientele. With a commitment to excellence and a passion for client satisfaction, we are seeking a highly skilled Account Manager to join our team and contribute to our continued success.
As an Account Manager at Firefly, you will play a pivotal role in fostering strong client relationships while ensuring seamless operational management of IT services. We are looking for a motivated individual with a blend of compassion, technical acumen, and exceptional communication skills to deliver outstanding support and guidance to our valued clients.
Key Qualifications
Professional Written/Verbal Communication
Project Management
Operational Understanding of IT
Previous Account Management Experience
Preferred Bachelor's / Master's Degree
Preferred Previous Leadership / Decision-Maker Role
**Key Responsibilities:**
- Facilitate client onboarding processes and ensure smooth transitions.
- Conduct regular client check-ins to maintain strong relationships and address any concerns.
- Manage IT projects from initiation to completion, ensuring deliverables are met on time and within budget.
- Address client inquiries and concerns promptly and effectively.
- Prepare and follow up on quotes for services and solutions.
- Maintain accurate client documentation and records.
- Assist with annual account reviews (ATRs) and strategic planning.
- Provide occasional phone coverage to assist with client inquiries.
- Collaborate with internal teams to ensure exceptional service delivery and client satisfaction.
**How to Apply:**
If you are a proactive and client-focused professional with a passion for technology and a desire to excel in a dynamic environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and qualifications to [email address].
Firefly is an equal opportunity employer and welcomes applicants from diverse backgrounds. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Pay: $60,000.00 - $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Supplemental Pay:
Commission pay
Experience:
Account management: 2 years (Required)
Ability to Commute:
Wenatchee, WA 98801 (Required)
Ability to Relocate:
Wenatchee, WA 98801: Relocate before starting work (Required)
Willingness to travel:
25% (Required)
Work Location:
In person
