Ask Our Experts 509-663-TECH

Managed IT Services
 

Save big & simplify with a managed service plan

Take a proactive approach to your computer network, saving time, money and headaches. Our managed support plans are designed to protect your data, while making life easier. With IT solutions from Firefly, your network receives 24/7 monitoring and enhanced security that includes automated repairs, updates and alerts. We not only make sure your network is in top shape, we also ensure you have the latest updates to reduce vulnerability in your systems. And, we don’t stop there.

We make it our business to put your business first.

At Firefly, we're available to our clients when they need us, not when it fits our schedule.  We commit to a 2-hour response time. We won’t make you wait weeks or even days to hear from us. 

Let our expert team take care of it for you.

Managing technology can be frustrating, confusing, time-consuming and costly for end users. With an average 14 years of experience, our technicians use their extensive knowledge to find the best fitting plan to fit your needs. 

Increase Profits Through Savings

  • Low Initial Investment: Our job is to provide affordable and stress-free services. We work with your existing components and there’s no push to upgrade your equipment or software until you and your budget are ready.
  • Predictable Costs: We offer a flat rate package for your computer service so you know exactly what your managed service plan expenditure is every month.

Simplicity and Ease for You

  • Personalized plans: Every organization is different. We can create a budget-friendly, effective and efficient service plan to fit your needs.
  • Dedicated Technician: We understand the importance of consistency. Your managed service plan includes an assigned Microsoft Certified Technician to avoid constant re-introduction to your system and staff.

Data Protection and Recovery Contingency

  • Data Backup and Built-in Security: A managed service plan should include a contingency, just in case. With Firefly’s IT solutions, feel confident your valuable data is safe with our sophisticated built-in recovery and security products.
  • Annual Check-Ups: Much like an annual wellness check with your doctor, we conduct annual audits to ensure that your system is running as smoothly and efficiently as possible. 

30-minute Business Service Guarantee

In addition to great monthly service Firefly also EXCLUSIVELY provides our managed service IT clients our 30-minute Business Service Guarantee.  We know that computer emergencies happen and when they do, we're here for you! Let us know you need a technician ASAP and we'll deliver within 30 minutes. If we don't, the service call is on us. Guaranteed! *

* 30-minute Business Service Guarantee is up to $500. Escalated calls under the 30-Minute Business Service Guarantee are not included under manage service plan hours and are subject to additional charges.